Privacy Notice

Effective 24 May 2018

  1. Introduction

MDS Law Ltd is a limited company registered in England and Wales under number 07889163. It is a law firm authorised and regulated by the Solicitors Regulation Authority (“SRA”) of England and Wales under number 568685 and VAT number 815 6714 24.

MDS Law Ltd is not authorised by the Financial Services Authority (FSA).

Moosa-Duke Solicitors is a trading name of MDS Law Ltd.

Moosa-Duke Solicitors are not authorised by the Financial Services Authority. However we are included on the register maintained by the Financial Services Authority so that we may carry on out insurance mediation activity, which is broadly advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Services website.

 

2    Privacy Policy

2.1     Privacy Policy

This Privacy Policy (“Policy”), effective from 24th May 2018 sets out how MDS Law Ltd uses and protects any information that you give to us and demonstrates our commitment to the privacy of your personal information.   At MDS Law Ltd, we want to make your experience satisfying and safe. The following sets out our information-gathering and dissemination practices for the information which we hold.

If you have any questions or queries regarding this Policy, please contact enquiries@moosaduke.com. We will do our best to deal with your questions or queries as soon as possible.

We may update this Policy at any time without notice. Updates will be marked with a new edition number and dated accordingly. You agree to review this Policy regularly and to be bound by the Policy as it appears on our website.

 2.2     Privacy legislation

Moosa-Duke Solicitors is subject to UK and European privacy legislation, which regulates the use of individuals’ personal information. This legislation imposes specific requirements on Moosa-Duke Solicitors. All personal information supplied by you to us online via the website, by telephone, or in person will be protected by us in accordance with current applicable privacy legislation and the terms of this Policy.

 

2.3     What personal information do we collect?

It is not necessary for you to provide us with any personal information in order for you to access the general information sections of the website. However, if you wish to benefit from any of the online services that we offer via the website and/or to register with us, you will need to provide us with certain personal information such as your name and contact details including your e-mail address.

Contact Us – If you request for a member of the team to contact you, we will collect your name, phone number and email address.

 

When we contact you, we will collect information from you about your potential claim.  We need this information to assess whether you have a claim that we are able to help you with, and for marketing analysis.  The provision of your personal data is a requirement for us to provide this assessment for you.

 

2.4     How will we use your information?

Except as otherwise stated above, we will use the information that you provide to us (via the website, by telephone, in writing or in person) for the purposes of:

  • providing you with any service(s) that you have requested;
  • dealing with your requests and/or enquiries;
  • carrying out analysis;
  • improving the quality of our services;
  • maintaining our records for administrative purposes;
  • tracking activity on our website;
  • protecting our website against unauthorised access;
  • assisting with police investigations and/or enquiries;
  • complying with statutory and/or regulatory obligations;
  • sending you marketing information that we believe may be of interest to you.

Who do we disclose your information to?

Except as provided below, we will not share your personal information with any third parties:

  • We may be required by law to disclose your personal information to third parties such as the Law Society, Solicitors Regulation Authority and/or the Financial Services Authority.
  • We may disclose your personal information to the police or other public sector bodies with authority to request such information and/or fraud prevention agencies for the purpose of preventing fraud/loss, to     prevent, detect or discourage crime and/or for the apprehension or prosecution of offenders.

Usage tracking

Moosa-Duke Solicitors sometimes tracks and catalogues the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Cookies

We may sometimes use an internet device called a cookie to store information on your computer. However, it must be noted that cookies cannot be used to identify you personally.

We use Google Analytics to store information such as the time you visit the Website, whether you have visited before and the website that you visited prior to visiting our Website. For further information about Google Analytics please see http://www.google.com/intl/en/analytics/privacyoverview.html.

Transfer of personal information

By submitting personal information to Moosa-Duke Solicitors, you agree that Moosa-Duke Solicitors may legitimately transfer your personal information to third parties located outside of the European Economic Area.

You also agree that in the event that Moosa-Duke Solicitors were to undergo any form of restructuring, whether by acquisition, merger or otherwise, we may continue to use and share your personal data across the restructured firm.

Changes and Information

Should you wish to have your information updated or corrected, you may either access and correct your Internet registration record online or, alternatively, you may contact enquiries@moosaduke.com. We will use our reasonable endeavours to update or correct your information as soon as possible.

 

Security

Moosa-Duke Solicitors operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by users of our website and our clients.

Please note that whilst we endeavour to take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information and/or other data that you disclose to us online via the website. You accept the inherent risks of providing information and dealing online over the internet and you will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Your consent

By using this website, you consent to the collection and use of your personal information by Moosa-Duke Solicitors in accordance with the terms of this Privacy Policy. If at any time you wish to cease using your personal information, please contact enquiries@moosaduke.com.

Copies of personal information

In the event you require a copy of your personal data that we retain, we will provide it to you in accordance with the requirements of the GDPR ie within one month.

Whilst we will not charge for the request, we reserved the right to charge for repeated requests as allowed by the legislation.

2.5    Copyright

The copyright and all other intellectual property rights (including but not limited to database rights) in all materials included on the website (including without limitation designs, texts, pictures, graphics, logos, images and the selection and arrangement of them) and in all software compilations, coding, underlying source code and software belong to us unless otherwise acknowledged. ALL RIGHTS ARE RESERVED.

Whilst you may print or download extracts from the website for your personal use you may not otherwise download, copy, reproduce, redistribute, republish, transmit, adapt, alter, create derivative works from or otherwise extract or reutilise any material contained on this website for commercial purposes.

Linking

Linking to or framing of this website without the prior written consent of Moosa-Duke Solicitors is prohibited.

From this website you may be able to access websites operated by others. We do not endorse such websites nor do we accept responsibility for any damage or loss you may suffer from accessing such websites or any material on them.

Viruses

Please note that viruses and similar destructive programs are an inherent risk of communication via the Internet. Whilst we will use our reasonable endeavours to prevent contamination of any material accessed by you via the website, we do not to the maximum extent permitted by law, accept any liability for any virus or similar destructive code which computer equipment and/or software used by you may suffer as a result of you accessing this website and/or as a result of any other communication via the Internet between you and us.

It is your sole responsibility to scan what you choose to download from this website to ensure that it is free from viruses, worms, Trojan horses and other similar destructive code.

Registration

If you wish to register to any of the services provided via this website, you agree to provide accurate, current and complete information about yourself when completing your registration. We will use this information for the purpose of processing and managing your registration and in order to provide the relevant services to you.

Any user name and/or password we issue to you are personal to you and you may not share these with and/or transfer these to any third party. You are solely responsible for any user name and/or password and you shall immediately notify us if you are aware of any breach of security.

Any user name and/or password must not be offensive and/or vulgar and we reserve the right to block your use of the website if we reasonably believe the user name and/or password to be inappropriate for any reason.

We may at our sole discretion and for any reason, suspend and/or cancel your registration to any of our services.

Website content disclaimer

The information contained in this website is provided on an “as is” basis. The information is given in good faith for general information only and is subject to change without notice.  Moosa-Duke Solicitors uses its reasonable efforts to ensure its accuracy but makes no representation and gives no warranty as to its accuracy or otherwise. To the fullest extent permitted by law all such representations and warranties whether expressed or implied are excluded.

Nothing in this website is intended to be, nor should it be, construed as being an offer to enter into a contractual relationship.

The information on this website does not constitute legal advice and you should not rely on any information contained in this website as if it were legal or other professional advice.

Moosa-Duke Solicitors accepts no liability for any loss or damage howsoever arising, whether direct, indirect, special or consequential, which may be suffered by any person in accessing, downloading, using or relying on any information or other materials contained in this website, save that nothing in this notice shall restrict or exclude Moosa-Duke Solicitor’s liability for death or personal injury resulting from Moosa-Duke Solicitor’s negligence or fraud or which is otherwise not permitted by law.

Jurisdiction

Any dispute between you and Moosa-Duke Solicitors in relation to this website, or your use of it, or any content shall be governed by English law and you submit to the exclusive jurisdiction of the English courts.

YouTube cookies

From time to time we embed videos from YouTube using YouTube’s privacy-enchanced move. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit Google’s information page.

 

Who is the Data Controller

Ms Mehmooda Duke

Moosa-Duke Solicitors

11 De Montfort St

Leicester

LE1 7GE

enquiries@moosaduke.com

0116 254 7456

 

Who is the Data Protection Office

Mr Asif Moosa

Moosa-Duke Solicitors

11 De Montfort St

Leicester

LE1 7GE

enquiries@moosaduke.com

0116 254 7456

 

Sharing your data

When you contact us with a new enquiry or you become a client of the firm we collect details from you to include your name, address, date of birth, telephone number, email address, national insurance number and bank details.  We may also obtain your medical records and records from other sources such as your employers and the DWP.  We will only obtain data from or share the data with others with your express written consent.

 

Who will your data be shared with?

Your data may be shared with, for example

barristers, defendant organisations, medical experts, dictation companies, record sorting companies, financial advisers, costs draughtsmen, legal Aid Agency, Insurance companies.

We only share data with express written consent from you.

Your data will be shared in a secure manner.  Emails and discs will be encrypted.

 

How long will your data be held for?

If you only make a new enquiry and do not become a client of the firm, your data will be stored for 3 years.

If you are a client of the firm your data will be erased as follows after conclusion of your case:

Adults –  6 years ;

Child –after 24th birthday

Persons under a disability – Never.

 

Your Rights in respect of your personal data

You have the right to

  • Have your personal data rectified, restricted or erased. This right however does not override legal obligations.
  • Transfer to another controller
  • Access your data. Please contact the data controller with a written request ( details above).
  • Withdraw your consent at any point.
  • Complain if you feel our rights are being violated. Please contact the data controller in writing.
  • Write to the ICO if you are not satisfied with how MDS Law ltd has dealt with your complaint.

We do not use your data for any automated decision-making, or profiling.

 

Security

We are committed to ensuring that your data is secure.

 

CCTV Data Protection Policy

MDS Law Ltd operates a CCTV system to record access and activity around the perimeter of the office premises at 11 De Montfort St, Leicester, LE1 7GE.  The CCTV system records images of people around the site in order to detect intruders and to maintain the safety of staff and visitors.

The recorded images are retained for 30 days.

In the case of an incident being investigated, CCTV footage may be shared with Police Officers.

Those whose personal data is recorded by these means – the data subjects – have the right: to ask for access to, rectification or erasure of their personal information; to restrict processing (pending correction or deletion); to object to communications; and to ask for the transfer of their personal information electronically to a third party (data portability).

Some of these rights are not automatic, and we reserve the right to discuss with the data subject why we might not comply with a request from them to exercise such rights.

If data subjects have questions or concerns about their personal information, or how it used, they are invited to speak to the Data Protection Officer at enquiries@moosaduke.com